Weekend Sales Agent

Location: Halifax
Hours: Full Time / Permanent
Department: Sales
Salary/Pay from £6.95 per hour plus uncapped commission
Positions Available 2
Posted: 15th Mar 2019

About Sunmaster

Sunmaster are a fast growing online travel company established in Halifax, over 20 years ago. Opportunities are now available for experienced sales agents within our Halifax office. Since opening in 1993, we have assisted thousands of clients with their holiday requirements. Our dedicated Sales Team manage holiday enquiries over the phone, finding the best deals at low costs and acting on sales leads.


Job Description

Using your product knowledge, personality and expert customer service you will upsell holidays and associated extras to customers who have made enquiries online and will maximise sales and cross sales on both inbound and outbound calls. The majority of enquiries will be direct reservation calls and approximately 30% of calls will be outbound warm sales leads. No cold calling.

Using your customer service, sales experience and telephony skills, you will achieve and exceed sales targets. The role will also involve excellent time management and focus, in order to manage calls and leads.

You will work shifts of Saturday 9am until 9pm and/or Sunday 10am until 9pm. Full alternate weekends may also be considered.

An annual leave of 25 days can be taken flexibly, allowing greater time off during quieter seasons. Our Sales Agents work longer hours during busy seasons to maximise their uncapped commission bonus.

The successful candidate will demonstrate: - Previous experience of working to and meeting targets- The ability to identify customer needs- Good influencing and communication skills- Commitment to shift patterns including weekends and evening work.


Benefits

Our benefits include a company pension, sales incentives, opportunities for internal progression and holiday discounts for friends and family.

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Temporary Customer Service Agent

Location: Halifax
Hours: Full Time / Temporary
Department: Customer service
Salary/Pay From £251.25 - £307.88 per week
Positions Available 1
Posted: 21st May 2019

About Sunmaster

Sunmaster are a fast growing online travel company established in Halifax, over 20 years ago. Opportunities are now available for experienced sales agents within our Halifax office. Since opening in 1993, we have assisted thousands of clients with their holiday requirements. Our dedicated Sales Team manage holiday enquiries over the phone, finding the best deals at low costs and acting on sales leads.


Job Description

Fixed Term 6 month contract

We require a friendly Customer Service Advisor to manage all post-sale customer contact phone and livechat contact and booking administration. You will ensure accurate loading of bookings into our Ebooking system and manage changes efficiently and accurately.

You will answer customer\'s queries over the phone and via email. You will resolve booking discrepancies or customer issues using active listening skills, patience, empathy and understanding. Amendments to flights and accommodation and making bookings for additional passengers are also requirements of the role.

Our Customer Service Advisors work one in every two weekends. Weekly hours are 37.5 hours.

Customer Service Agents are required to work during the operating hours of:

• Mon - Sat (09.00 - 17.30)

• Sunday (10.00-17.30) with mutually agreed midweek day off as per rota

Successful candidates must have:

• Customer service experience

• Basic travel knowledge

• Call center/sales background

• Attention to detail and ability to accurately record information

• Ability to work under pressure

• Excellent verbal and written communication skills

Benefits

Our benefits include a company pension, incentives, opportunities for internal progression, free weekend parking, death in service benefit and holiday discounts for friends and family


Benefits

Our benefits include a company pension, sales incentives, opportunities for internal progression and holiday discounts for friends and family.

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