Sales Agent

Location: Halifax
Hours: Full Time / Permanent
Department: Sales
Salary/Pay from £13587.60 basic plus uncapped commission (OTE £25k-£30k)
Positions Available 2
Posted: 9th Mar 2019

About Sunmaster

Sunmaster are a fast growing online travel company established in Halifax, over 20 years ago. Opportunities are now available for experienced sales agents within our Halifax office. Since opening in 1993, we have assisted thousands of clients with their holiday requirements. Our dedicated Sales Team manage holiday enquiries over the phone, finding the best deals at low costs and acting on sales leads.


Job Description

Using your product knowledge, personality and expert customer service you will upsell holidays and associated extras to customers who have made enquiries online and will maximise sales and cross sales on both inbound and outbound calls. The majority of enquiries will be direct reservation calls and approximately 30% of calls will be outbound warm sales leads. No cold calling.

Using your customer service, sales experience and telephony skills, you will achieve and exceed sales targets. The role will also involve excellent time management and focus, in order to manage calls and leads.

You will work rotating shifts (early and late) during the operating hours of Monday to Friday 9am until 10pm,Saturday 9am until 9pmSunday 10am until 9pm.

An annual leave of 25 days can be taken flexibly, allowing greater time off during quieter seasons. Our Sales Agents work longer hours during busy seasons to maximise their uncapped commission bonus.

The successful candidate will demonstrate: - Previous experience of working to and meeting targets- The ability to identify customer needs- Good influencing and communication skills- Commitment to shift patterns including weekends and evening work.


Benefits

Our benefits include a company pension, sales incentives, opportunities for internal progression and holiday discounts for friends and family.

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Team Leader

Location: Halifax
Hours: Full Time / Permanent
Department: Sales
Salary/Pay 20,000 - 30,000 OTE
Positions Available 1
Posted: 21st May 2019

About Sunmaster

Sunmaster are a fast growing online travel company established in Halifax, over 20 years ago. Opportunities are now available for experienced sales agents within our Halifax office. Since opening in 1993, we have assisted thousands of clients with their holiday requirements. Our dedicated Sales Team manage holiday enquiries over the phone, finding the best deals at low costs and acting on sales leads.


Job Description

£30,000 OTE

Do you have a passion for travel and developing talent?

Sunmaster are looking for a motivated Team Leader to drive performance in our teams.

The Role

You will manage a team of 10 agents and will supervise and manage the call centre floor on a rotational basis. The role requires supervision, encouragement, coaching and development of your team in order to meet profit targets and achieve required revenue.To do this you will break down targets, delegate to your team and monitor performance.

Sunmaster are an online travel company based in Halifax established over 25 years ago. Our Sales agents proactively sell and cross sell holiday packages.We require an experienced Team Leader to manage a team of sales agents. You will be responsible for ensuring your team are selling holidays at the required volume, conversion rate, speed and profit margin, through proactive monitoring of calls and statistics.

You will deliver daily morning briefs to the team, encourage, motivate and discipline employees where required.Duties include holding weekly one to ones with employees to enable effective performance management and to allow discussions for development. In addition you will delegate workload and emails to Sales Agent and monitor their progress.

Hours of work

You will work an average of 40 hours per week. Shifts are on a 4 week rotational basis. Week 1 is early shifts with a weekend in and week 2 would is late shifts with a weekend off. Evening shifts end at 10pm Mon- Fri and 9pm on weekends.

We offer a salary of £20,000 with OTE potential of £30,000. Bonus is achieved and paid monthly.

Job Requirements:

You will lead by example by taking sales calls and making bookings
Have a minimum of 12 months experience coaching a team of individuals
Have experience within a call centre or sales background
Experience working in a targeted environment
Travel industry experience is advantageous
Basic PC skills
Maths and English GCSE grade C or above or equivalent
Attention to detail and ability to accurately record information
Ability to work under pressure
Excellent verbal and written communication skills

In return we offer a match contribution pension, travel discounts, life assurance and free parking on evenings and weekends.


Benefits

Our benefits include a company pension, sales incentives, opportunities for internal progression and holiday discounts for friends and family.

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